Processworx it service management cmdb software testing. A configuration management database cmdb is an itil database used by an organization to store information about hardware and software assets commonly referred to as configuration items ci. The essential guide to the configuration management database. Itil version 3, issued in 2007, renamed the process to service asset and configuration management. Cmdb software that allows to create bestofbreed reference data store, manage disparate data sources, and visualize data. The architecture repository is not an alias for a cmdb.
It is a repository that stores information about configuration items cis throughout the service lifecycle. Our website uses cookies to improve your experience on our site. Configuration management database cmdb is an integral part of it service management itsm. It can include data from other sources like asset management, human resources, cloud operations management, and identity access management. By establishing a standard, centralized information repository through a configuration management database cmdb, iorganizations can establish higher levels ofservice delivery, supporand increase customer satisfaction. The repository helps organizations identify, monitor, and manage all components within a system. It supports other itil processes and helps to understand the impact and to speed up resolution. Cmdb software cmdb, or configuration management database software, is a repository of data about it assets. It sources data from multiple locations in your organization using automated process, facilitates the incident management process and feeds directly into the skms and risk assessments for new changes. Itil cmdb software configuration management database. Why the cmdb should not be totally merged with the architecture repository but aligned with it, using the togaf adm. University taps itil to build open source cmdb network world. Your cmdb creates a central repository of configuration data that promotes transparency and visibility of it assets and lays the groundwork for effective it asset management practices. The configuration management database cmdb is a main component of the service asset and configuration management process, as defined by itil.
Today, the stakes are high for proper cmdb implementation failure rates. By using our website you consent to the use of cookies. The processworx cmdb provides a foundation for iorganizations to improve their core operational processes. Fascinatingly, the most advanced cmdb software is about even more than information technology. This database acts as a data warehouse for the organization and also stores information regarding the relationships among its assets.